Hope Cottages, Filey

Booking conditions

We want everyone to enjoy their stay in Filey and so that we can offer an efficient booking service and maintain comfortable accommodation for all our guests we have the following conditions

• As the cottages are run for family groups we regret we cannot accept groups of young singles or all male/all female groups
• Strictly NO SMOKING  or barbecues anywhere on site so it does not cause distress to other guests.
• Maximum number of people not to exceed the normal occupancy (excluding infants in cots, one cot is available for each cottage). Normal occupancy is 6 in both Silverline and Drifter and 4 in Endeavour.
• Breakages must be paid for.
• Guests must be considerate to other visitors in the adjacent cottages. Late night noise is not acceptable.
• Cottage to be left clean on departure.
• On the day of arrival the cottage will be ready by 3pm. On the day of departure the cottage  should be vacated by 10am.
• If circumstances beyond our control cause us to have to cancel the holiday (eg fire or flood) then we will reimburse all monies paid but regret we cannot give compensation. If any of the important details of the cottages change, we will let you know in writing as soon as possible and give you the option of a full refund but regret we cannot give compensation.
• We are constantly improving the properties and making small changes. We try to update all our literature both written and on the website but occasionally may make mistakes. Please check at the time of booking anything that is particularly important to you.
• We  accept one well-behaved dog, by arrangement at the time of booking. There is a £10 a week charge. Dogs must not be allowed in bedrooms or on furniture or left barking. They must not be left unattended in the gardens or allowed to foul the garden.

Cancellation policy

1. We require a deposit of £100 which may not be refundable (see 3 below). We will then send you written confirmation of your booking and a receipt.
2. We then require the balance 6 weeks prior to arrival which may not be refundable (see 3 below). We will send you a receipt and a welcome pack including details of what to do on arrival.
3. If you wish to cancel for any reason please let us know immediately. We will try to re-let that week. If we are successful then all monies paid so far,  less a £20 handling fee and less any late booking discount we may have to offer to ensure a booking, will be reimbursed.